Refund policy

What is Lavozia Return Policy?

Lavozia Return Policy offers you the option to return items purchased on Lavozia within 3 days of receipt. In case of returns, we will credit the amount you paid for the products will be credited to your original mode of payment.  the creative scope and deadline we've agreed on.

The following EXCEPTIONS and RULES apply to this Policy:

  • The product can be Returned/exchanged at once.
  • Certain innerwear, fashion accessories cannot be returned. The list of such items includes.
  • Briefs or any lingerie set that includes a brief.
  • Due to their intimate nature, we don’t handle returns for innerwear, sleepwear and lingerie items differently.
  • All items to be returned must be unused and in their original condition with all original tags and packaging intact (e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
  • Returns are allowed only if your address is serviceable for pick up by our logistics team.
  • In case you had purchased an item that has a gift/offer associated with it and you wish to return the item, a maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all gift(s)/offer item(s) that are shipped along with it.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • Once your return is received by us, you will be reimbursed a maximum of up to Rs 100/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.

What is Lavozia 3-day return policy? How does it work?

Lavozia 3 day returns policy gives you an option to return items purchased on Lavozia for any reason within 3 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.


There are two ways to return the product to us. In most locations, we offer a free pick-up service for your return. You will see a pickup option when you submit a return request. If we don't offer a pick up at your location, or if you prefer, you can ship an item back to us. In such cases, we will credit your cashback account with a maximum of up to Rs.100 to cover the cost of shipping the product back to us.


Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check, we will credit the amount you paid for the products in your account/Credit Card. If you wish to receive a refund, you can process through our website or send an email with the following details from your registered email address to mail to: contact@lavozia.com. If the picked-up product does not pass the quality check we shall return it to you or alternate solution after your approval will be provided.


Due to the current scenario, it might take more than 3 days after goods receipt to return the refund. We do require your sheer corporation for the same  

  

Refund Methods

  • If your order is PREPAID, the refund amount will directly reflect on your given source account.
  • If your order is COD then we will send a secured payment link from our end. Please go through the link that we have provided and fill in the details. So, you can get your refund.


How do I return a product to Lavozia ?

To return a product to Lavozia please follow these steps: Create a Returns Request online by going to the Returns & exchange section of Lavozia. You can return most of the products purchased from Lavozia within 3 days of receiving the product. 

Keep the item ready for pick up or ship it to us: You can choose to schedule a pick-up of your order or selfship your return to us. We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.

  1. Pick-up: If you choose to schedule a pick-up, please put the product with the accompanying tag and a filled out returns form in a packet. Leave the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Distribution Center. Once your product has been approved by our quality staff, we will credit your account with cashback or return to the original mode of payment as selected by you. (In case of COD orders, we will refund the order amount in the form of cashback to your NEFT based on account details provided by you
  2. Self-ship: If you choose to self-ship, please pack the product in its original package with accompanying tags and also attach a filled return form with this packet. Kindly address the package to the address of the delivery centre closest to you. We have listed the addresses of the delivery centres in another section on this page.
  3. We will send you a confirmation email as we receive the shipment at our warehouse/store. At any time, you can track the status of your return request by going to the My Lavozia account section.


How do I return multiple products from a single order?

If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single return form.

Does Lavozia pick up the product I want to return from my location?

Currently we pickup returns only in select PIN Codes. If your delivery location is serviceable, you will be able to see and select the pickup option when you queue your return online.

We will pick up the return within 72 hours of your placing the request. Please keep the return shipment ready.

I would like to Self-Ship the return myself to Lavozia. How can I do this?

If your pin code is not covered by our pickup service, you will need to self-ship the returned item by courier. If we do not offer a return pick up service in your area or you choose to ship the return to us, please send the return package and the returns form to the nearest delivery centre. For all self-shipped returns, you will be reimbursed Rs. 80 towards your shipping costs. This is subject to your returns being inspected and successfully processed upon receipt at our end.